Your Privacy and Security

Sportsequip is committed to respecting the privacy of your personal information.
This Policy sets out our personal information management practices and we encourage you to review this Privacy Policy periodically as it may be amended without notice.

Compliance with the Australian National Privacy Principles

Sportsequip complies with the National Privacy Principles under the Australian Privacy Act 1988 and with any other applicable laws that protect your privacy.

Collection of Personal Information

Areas on our Web site and online customer support tools will ask you to provide information that will enable us to enhance your site visit, to assist you with purchase and technical support issues or to follow up with you after your visit. It is completely optional for you to participate.

Below are some examples of places you will be asked to provide personal Information

• Register as a member
• Request a quote
• Place an order
• Provide feedback in an online product reviews
• Request e-mail notification of your order status (Order Tracking)
• Subscribe to a newsletter or a mailing list
• Fill out a support request

Information we request will include your name, e-mail address, phone number, address, and type of business, credit card details, customer preference information, member ID number and club ID number, as well as other similar personal information.

 Use of Information collected

The information you provide will be kept confidential and used solely to support your customer relationship with Sportsequip.  We want to help you quickly find information and products when you visit Sportsequip and alert you to new items, special offers, updated information and other innovative services from Sportsequip.

Sportsequip will not provide this personal information to any other third party unless required to by law. This means that we will not sell lists of email addresses or other details to third parties.

 Security of Personal Information

We take reasonable steps to protect all of the personal information we hold from misuse and loss and from unauthorized access, modification or disclosure. This protection applies in relation to information stored in both electronic and hard copy form.

Internet shopping (eCommerce)

The online store at sportsequip.com.au is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. Sportsequip is committed to data security with respect to information collected on our site. If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may contact a sales representative over the telephone. Simply call 1300 660 826. In the event of a potential problem with your purchase or any normal business communication regarding your purchase Sportsequip will always act appropriately and the customer will be our number one priority.

 Cookies

Sportsequip primarily uses "cookies" to help us determine which service and support information is appropriate to your machine and to maintain and customize your shopping experience in our store. We might be able to ascertain what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using Sportsequip.com.au. Sportsequip does not intend to infringe on your privacy while using our online store.

 Other Websites

The Sportsequip Web site may contain links to other Web sites that are not operated by Sportsequip. Sportsequip is not responsible for the privacy practices of the Web sites that it does not operate. 

 Complaint Process

If you wish to make a complaint about the way in which we have handled your personal information, please contact us.

 Contact Details

If you have any questions in relation to privacy, or require any further information about out Personal Information Management Policy, please contact us.